Empowering Student Knowledge

Jim Lucas
Synopsys, Inc.
2017

How to resolve issues -- By reading Siddhartha students will discover “enlightenment” issues/questions that the protagonist Siddhartha experiences. Students will relate these actions to their own questions on enlightenment. Through a variety of essays, class discussions/lectures, and Google Classroom exchanges, students will discover their own enlightenment. The unit starts with what is “enlightenment”, students providing their own answers to this. Prior to commencing on reading the novel, the introduction begins with what is Hinduism, Buddhism, the 4 Truths, Karma, Dharma, Nirvana and Om. The unit focuses on knowledge gained through self actualization/experience. Part of my Fellowship at Synopsys includes developing materials based on Knowledge-Centered Support (KCS) where knowledge is the true value (data vs. information. Data is just words. Information gives those words meaning i.e., knowledge. Knowledge provides something to act upon, something can be done with it.) Thus knowledge of systems and how it applies to customer support can be aligned with Siddhartha seeking, then attaining, “enlightenment”.

Funders

Synopsys, Inc.